NW,
I'm holding my head in my hands after reading your post. This is the kind of thing that just grates and grinds our insides and well being. It's back to Oz.
Some of the similarities (not all) between our mothers are just shocking.
Your mom: "please call, I have questions"
My Mom: "Call me now", or "could you call me" (not really a question)
Start of conversation Your Mom: how much pain she is in
Start of conversation My mom: how much pain she is in, or, how hard it is to be almost blind (which she brought on herself by refusing home service to put her eye drops in since she has Parkinson's and can't get the drops in herself...she refused this service for 3 years insisting she was getting it in!)
Your mom: complaints about her medical providers
My mom: complaints about her home care providers or doctors (now that she's nearly blind, she is getting home care to put the drops in - against her will...)
Relationship with your mom: task oriented (this time about social security)
Relationship with my mom: also always task oriented (things to do for her)
Your mom: "she has questions but can't talk to you now and will call back"
My mom: I am unavailable to mom (because I am at
work). If she "needs" something that home care can't do, she texts my H.
Aside: when I stopped being mom's "caretaker" (which you are acting as) and returned to work, her focus for attention and having her needs met, immediately
shifted from me to my H. Including the stupid texts nobody needs to know, like reporting on who did her toenail care that day. Instead of being a "paradigm shift" in thinking, it was a complete "person shift". She focussed on him instead of me. The information I got from that, was that she was never bonded or "attached" to me. It wasn't a loss for her. She was simply angry that I was unavailable to meet all her needs. The only thing that mattered was that someone was "taking care of her". It's not a loss for me that mom never emotionally attached to me (I got that from dad and other family members and friends), it's actually been helpful because it explains a lot. She just never had the capacity to become emotionally attached to anyone. Any connection to her by anyone is based on them doing things for her, including her friends. My only purpose as a daughter was to "do things for her".
So back to your mom.
""I got a notice from Social Security but I can't read it now to you""
The pattern here is about getting you to call her. It seems like this happens somewhat regularly.
So what is
really behind this behavior? Clearly she doesn't want your advice because she doesn't follow it. So is she lonely? Afraid/fearful? Because you know it's probably not about whatever she says it is about, but is simply the hook to get your attention. It's about some underlying emotion. Usually fear (with BPD).
Agreed that she can also hear you although she says she can't (because she hears everything else).
Control. Control. Control.
I remained composed with her and call back and say "I can't answer questions if you doesn't understand so could she please call me when there's someone else with her to help explain if you can't hear me"
She understood that and said "well you don't know what questions I want to ask you". I reply " I can't answer any questions if you can't hear me on the phone so please call me when someone can help".
So then she says "well then I won't ask you any questions" and repeating this a few times, hangs up the phone.
Yep. Sounds like something my mom would do. Especially the "well then I won't ask any questions" part. Ha! Let's see how long she can follow that through... Maybe you will get some peace for a while.
She wanted
you to call
her again.
You didn't play by her rules. You said to call you when she had someone with her. That's not what she wanted. She doesn't actually want help with the problem. In fact it's even plausible there was no notice from Social Security. Or maybe there was and she's anxious about it, so she's finding a way to project that anxiety onto you and distract herself. At the end of the day, this isn't your problem to solve. If it really is about her social security, and she wanted help, she wouldn't be pretending she can't hear you. What is the risk if you do nothing? She has been deemed to have the capacity to make her own decisions. Our challenge is to let them have the control they so badly crave, and let them experience natural consequences. My mom choose not to get help with her eye drops, so she went blind. Nobody could prevent it because she had "capacity" to make her own decisions. Perhaps your mom will either show you the notice or read it to you when she is more ready. Right now she is just playing games and succeeding at drawing you into her craziness. Maybe don't go to Oz with her?
What has helped me beyond measure, is not being available to my mom. And while my H does do her grocery shop and take her to appointments, your mom actually lives in a facility where meals and help and medical advice is available should she choose to accept it. If she doesn't accept it, that's on her. This includes asking one of the care workers about the social security notice. And then reading it to you on the phone.
There is no logical reason why she wouldn't read it to you on the phone if there is a problem to solve. If there is a problem, and she has shame or fear, then she still needs to tell you what the notice says, or you can't help. Full stop.
I think how you handled this was perfect. She said she couldn't hear. So you told her to call back when someone was with her. It's a logical solution. The fact that she hung up suggests she doesn't really want the help with her social assistance. It could be bait and switch. Or it could be some underlying fear she has about her finances, or something else.
But if she won't talk to you when you are available, there is nothing else for you to do.
If you keep trying to "make sense" of her behavior, you are going to frustrate yourself, and it's going to bring a lot of negative energy into your life.
Just trust that if there's really a problem, she will read it to you. If she chooses not to, that's on her. It's even possible there is no problem. My very first T once told me that if there is no ongoing crisis, they have to create one. Being without an emotional crisis is uncomfortable for them. I've never forgotten that.
Maybe an epsom salt bath tonight? And whatever other self-care feels good and helps.