Does your PWBPD get angry at things?

[mssalty]

I’m curious if anyone has the experience of a person who is endlessly frustrated when things (physical objects, electronics, software, etc.) don’t work exactly as they expect.  They get incredibly angry, and then get mad at any suggestion of workarounds or fixes because they are not the way they wanted to do things.   

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[Pook075]

That summaries me sometimes, especially when it's due to bad development.  For example, I'm using a government site to make an appointment that my wife and her son has to attend at the same time.  If I try to schedule them one at a time, I get a different error message saying I have to schedule them together.  But when I do that, I get an error message saying to schedule them one at a time.

I don't get mad because there's an error, I get mad because someone really dumb made a lot of money designing a system that is literally impossible for people to use.

That's what you're describing, but I'm guessing the person you're talking about reacts differently than I do.  I'll eventually walk away and cool off, and I'll try my best not to get into a discussion for a minute or two because I know my attitude isn't correct at that moment.  I clearly know what I'm frustrated at (the software) and who I'm frustrated at (the guy who made the software), and I can usually check my temper before anyone else sees it. 

But I'm not perfect and if my wife comes at me sideways over something at that exact moment, I'll likely say something that I instantly regret.  Then I'll apologize and talk out how some software developer I've never met is the one truly at fault!  =)

[bluebird314]

I've dealt with this often insofar as phones and apps and single-user-logins go. I haven't learned a healthy way to prevent the anger outside of controlling variables to prevent the problems, but - as I've learned - controlling too many variables removed my wife's autonomy and created new sets of problems.

I'm newer to the tool side, but in the past year I started delicately not caring when things like the sound bar pushed her into a rage. "That sucks, let me know if you need help" and then letting silence take me to another room. I used to just try and help.

There was a moment where an almost conspiracy like backlash happened with her phone, and that was difficult. She doesn't treat others with intense emotion - particularly strangers - so I found that encouraging her to call the cell provider or go to a store worked well. I don't think it cooled the anger, but it gave her the opportunity to weigh my method of troubleshooting tech versus sitting at an AT&T store for an hour to have someone google a solution.

I'm realizing that "validate and move on" might be the best solution in my home. How do you work through those moments? Particularly without absorbing the emotional impact?