Home page of BPDFamily.com, online relationship supportMember registration here
December 13, 2024, 10:43:44 PM *
Welcome, Guest. Please login or register.

Login with username, password and session length
Board Admins: Kells76, Once Removed, Turkish
Senior Ambassadors: EyesUp, SinisterComplex
  Help!   Boards   Please Donate Login to Post New?--Click here to register  
bing
Poll
Question: As a one who read the book, how do you rate this book?
Excellent
Good
Fair
Poor

Pages: [1]   Go Down
  Print  
Author Topic: Perfect Phrases for Dealing with Difficult People - Susan F. Benjamin  (Read 1495 times)
marlo6277
********
Offline Offline

Gender: Female
What is your sexual orientation: Straight
Posts: 1781



« on: August 06, 2011, 09:43:34 AM »

Perfect Phrases for Dealing with Difficult People:
Author: Susan F. Benjamin
Publisher: McGraw-Hill Education; 1 edition (September 6, 2007)
Paperback: 240 pages
ISBN-10: 0071493042
ISBN-13: 978-0071493048




Book Description
Perfect Phrases for the Right Situation.  Whether it's hiring employees or creating teams, the Perfect Phrases series has the tools for precise, effective communication in any situation. This book is geared towards dealing with difficult people in the workplace - coworkers, bosses and employees.  You'll find just the right words for every situation, including:

  • Dealing with brutal bosses and confrontational coworkers
  • Turning explosive situations into mutually rewarding ones
  • Handling angry customers and demanding clients
  • Motivating unproductive workers and irresponsible vendors

In my opinion, the premise is the same as dealing with a spouse, loved one, friend, etc.  It uses validating statements and offers alternative phrases rather than the knee jerk responses that so many of us have.

About the Author
Susan F. Benjamin is a communications consultant and the author of 5 books, including Words at Work. Her articles on language-related issues have appeared in USA Today, Philadelphia Inquirer, and New York Daily News.
Logged
Pages: [1]   Go Up
  Print  
 
Jump to:  

Links and Information
CLINICAL INFORMATION
The Big Picture
5 Dimensions of Personality
BPD? How can I know?
Get Someone into Therapy
Treatment of BPD
Full Clinical Definition
Top 50 Questions

EDITORIAL DEPARTMENTS
My Child has BPD
My Parent/Sibling has BPD
My Significant Other has BPD
Recovering a Breakup
My Failing Romance
Endorsed Books
Archived Articles

RELATIONSHIP TOOLS
How to Stop Reacting
Ending Cycle of Conflict
Listen with Empathy
Don't Be Invalidating
Values and Boundaries
On-Line CBT Program
>> More Tools

MESSAGEBOARD GENERAL
Membership Eligibility
Messageboard Guidelines
Directory
Suicidal Ideation
Domestic Violence
ABOUT US
Mission
Policy and Disclaimers
Professional Endorsements
Wikipedia
Facebook

BPDFamily.org

Your Account
Settings

Moderation Appeal
Become a Sponsor
Sponsorship Account


Powered by MySQL Powered by PHP Powered by SMF 1.1.21 | SMF © 2006-2020, Simple Machines Valid XHTML 1.0! Valid CSS!