I really don’t want to hear how I’ve let her down so thoroughly…. She sounds so convincing- I sometimes feel like the worst mother ever.
That is understandable. Nobody wants to hear how they've hurt someone when they didn't intend to or don't know what they did.
Your post interests me because a counselor mentioned "not being heard" as we were discussing my BPD mother. Since I have been curious about my BPD mother's family, your post stood out to me because, even though I don't have BPD and they don't have BPD either, I don't feel "heard" around them and it's a curious thing.
You aren't a bad parent and neither are they. They are good intentioned people. In fact, if I said to them "I don't feel heard" they'd be shocked and upset as they have no idea. It's that they didn't seem to have good validating skills, maybe because someone didn't validate them growing up and this is their "normal" in their family.
What is going on here? I think it has to do with family systems and how families manage emotions, and within each family, that is their normal. It doesn't create BPD. They did nothing wrong, neither did you. So what happened with my mother? I think she was somehow more vulnerable emotionally- genetically and in this situation, she didn't feel heard and it felt traumatic to her but didn't feel that way to other people in the family.
And with me? I could do better at "hearing" people too, because it's actually a skill people can learn to do better. It's got nothing to do with being a bad or good parent. I think we learn these skills in our families of origin and that becomes our "normal".
On this board are validation tools. How to validate emotions but also don't validate what isn't true. These are skills that all of us can improve on in any relationship. For pwBPD they are very sensitive to any sense of invalidation, even if unintended.
So, for example, your D says to you "you are a pink elephant". You know that isn't true. But if you defend yourself and say "I am not a pink elephant" that feels invalidating to them. If you agree that you are one, you are validating the invalid, and not being honest. If you react with hurt feelings "I can't believe you called me that after all I have done for you" you are adding to the emotional drama.
So what do you say? "I understand you feel that way" and let that sit with them. If something isn't true, you don't need to defend it. It wouldn't help to tell her you aren't an elephant. You know that and she does too. It's just that in the moment she felt you are one.
It took me a while to actually "hear" my mother because what she said was difficult to hear, but by substituting something like pink elephant for her accusations, I could be less emotionally reactive.
I recall one time she was having some work done on her basement. I had just had some work done in my bathroom and forgot to cover the closet shelves and had construction dust to clean up. So I mentioned to her to cover a bookcase so she wouldn't have a clean up mess.
It triggered her. "How dare you tell me to climb up a bookcase" and I realized that how she heard it was as a put down as if she didn't know to do that, or that I was ordering her to do something. Previously, I would have gotten my feelings hurt. I only tried to help. But she didn't see it that way.
That I "heard" her didn't make what she thought I said true, I didn't say what she thought I said but it didn't matter in the moment, it was true for her. It did change how I responded to her. I didn't defend it. I said "Ok, I hear you and I understand this feels like I said that".
Your "hearing" skills are just fine for most people but somehow they aren't fitting your D and since you want a relationship for her, it may take some learning. Read the tools on validation, SET, and JADE on this board. They help in all relationships, not just with BPD.
So how not to answer your D when she says "I'm never heard" (note the never or always statements- they are absolute- black and white thinking). Don't say "that's not true, I listened to you last week" . Don't address the numerous examples of what you supposedly are accused of doing. Reply with a "I am sorry you feel this way. I'd like you to feel heard by me so I hope you will tell me what you need me to do so that you do feel heard. Hope to see you soon" and then let it go. If she goes on with "you did this when I was three" - repeat. "I am sorry you feel that I did that" and let it go. Get off the phone if it's too much and if it's texts, just let that go.
Hope this helps.
You also don't have to listen to hours of tirades or verbal abuse. If it gets to be too much, just calmly excuse yourself from the conversation.