Mike, I feel bad too. She lied a lot. Talked about me behind my back... but I could have kept my mouth shut... but sometimes you just get tired of it and call them out. Nothing wrong with a normal reaction to an abnormal situation.
I agree on holding people accountable for their actions I Just wish I hadn't lost my temper doing it. I wish i could have kept my cool and been polite. SET helped a lot with that the last time I saw him. Now I am going to use it in all high conflict situations.
I'm not using any technique, only the blunt truth. I could have been better but honestly I have no regrets. I did good by her, and if she never calls or whatever it's her loss.
